Your support staff can bookmark

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Sending an email to the entire company is not the most effective way to disseminate information that employees need to continue to refer to. An internal knowledge base is the best choice when you want to share information like employee benefits, vacation schedules, or FAQs. Teamwork. It’s difficult to communicate what’s going on across all departments. With an internal knowledge base, teams can share their experiments and findings with the entire company.  

For example, your support staff can share information about support tickets with each other and Phone Number List other departments who want to see customer pain points. Centralize information. Finally, you can find everything you could need in one place. Having a single source of truth is important for companies that want to streamline, scale, and grow. Assist with onboarding. An internal knowledge base helps onboard new employees so they can review documentation and policies. As a customer service team, you can store customer FAQs and troubleshooting guides in an internal knowledge base. With these types of articles, your support staff can bookmark them and continue to refer to them during calls.  



Now that we understand what an internal knowledge base is, you may be wondering, how do I implement this? The most commonly used internal knowledge base software is listed below. Internal Knowledge Base Software Yorad Sharepoint Media Wiki Confluence Tetra Wikipedia Zentai. is one of the best tools when it comes to creating tutorials and developing training documents. Essentially, it helps you create step-by-step knowledge base articles by recording your actions and automatically generating instructions. Additionally, if you use the Knowledge Base, you can interact directly with the tool.